Legal

Refund and Cancellation

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This policy applies to subscriptions to Artora Academy OS that an academy buys from ARTORA. It explains how the service is delivered, how cancellations and renewals work, and when a refund is possible.

Paying fees to your academy? ARTORA does not collect, hold or refund fees that students or parents pay to an academy. Those payments are made directly to the academy. For any question about course fees, receipts or refunds, please contact your academy; its own refund rules apply.

1 What this policy covers

This policy covers amounts an Academy pays to ARTORA for Artora Academy OS: subscription charges, and any one-time setup, data-migration or training charges agreed in a proposal. It should be read together with our Terms and Conditions. Where a signed proposal or agreement sets different terms, that document applies.

2 Try before you buy

Before purchase we offer a guided demonstration of the product so that the Academy can confirm it meets its needs. We encourage every Academy to review the demo, the modules in its proposal and these policies carefully before paying, because refunds are limited once a subscription has started.

3 Service delivery

  • Artora Academy OS is software delivered online. Nothing is shipped physically.
  • The service is delivered when we activate the Academy's account and send the Academy Admin's sign-in details to the email address provided. This normally happens within a few business days of receiving payment and the information needed for setup, as stated in the proposal.
  • The mobile app is available to the Academy's coaches, parents and students through the app stores, using logins created by the Academy.
  • If activation is delayed for reasons on our side, we will tell the Academy and give a revised date.

4 Payment

  • Subscriptions are paid in advance for the period stated in the proposal or invoice (for example monthly, quarterly or yearly).
  • Payment is made by the method stated on our invoice, such as bank transfer or UPI. Applicable taxes, including GST, are charged as shown on the invoice.
  • A tax invoice is issued in the Academy's registered name. Please provide the correct GST number before invoicing; invoices cannot always be reissued afterwards.

5 Refunds

Subscription charges are non-refundable once the subscription period has started and the account has been activated, including where the Academy uses the service less than expected, stops using it part-way, or cancels before the end of the period. This is in line with standard practice for business software subscriptions.

We will refund in the following cases:

  • Duplicate or excess payment: the duplicate or excess amount is refunded in full.
  • Payment made in error for a service not ordered, reported within 7 days.
  • Non-activation: if we are unable to activate the Academy's account and the Academy cancels before activation, the subscription amount is refunded in full, less any setup work already completed as agreed in the proposal.
  • Withdrawal of a paid module by us during a paid period: a proportionate credit or refund for the remaining period of that module.

One-time setup, data-migration, customisation and training charges are non-refundable once the work has started. No refund is due where we suspend or terminate an account because of non-payment or a breach of the Terms and Conditions. Any refund approved by us is limited to the amount the Academy actually paid for the affected item.

6 Cancellation

  • An Academy can cancel at any time by emailing us from the Academy Admin's registered email address.
  • Cancellation takes effect at the end of the current paid period. Access continues until then, and no partial refund is given for the unused part of the period.
  • Before the account is closed, the Academy should export any data it wants to keep (students, parents, courses and batches can be exported to Excel or CSV from the console). After closure, data may be permanently deleted as described in the Terms and Conditions.

7 Upgrades and downgrades

  • Adding modules or raising limits during a period can take effect straight away. The additional amount for the rest of the period is invoiced on a proportionate basis, or as agreed.
  • Removing modules or lowering limits takes effect from the next renewal. No refund or credit is given for the current period.

8 Renewal and expiry

  • Each subscription has an expiry date. We will send a renewal reminder and invoice before it is due.
  • If payment for renewal is not received by the expiry date, access to the Academy's account is suspended until it is renewed. Academy Data is kept during suspension, and access is restored once payment is received.
  • If an account remains expired and unpaid for an extended period after we have notified the Academy, it may be closed and its data deleted, as set out in the Terms and Conditions.

9 How to request a refund

  1. Email us from the Academy Admin's registered email address with the Academy name, invoice number, payment reference and the reason for the request.
  2. We will acknowledge the request within 2 business days and review it.
  3. Approved refunds are paid to the original payment account within 7 to 10 business days of approval. Bank processing times may add to this.

10 Contact

For billing, cancellation or refund requests, contact us at our contact page.

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